Problem
Without repeat customers, a company faces increased riskiness and unpredictable timing of operating cash flows. Fortunately, the cost of keeping an existing customer is significantly less compared to the cost and effort of winning a new one.
Solution
Using current and historical data we can help develop models specific to your situation. Churn analysis can:
- Profile customers who left your company
- Identify those that are likely to leave shortly
- Provide a timely plan to mitigate potential attrition
- Increase the predictability of operating cash flows
- Keep happy customers coming back
The modeling techniques used here also apply in other areas of risk management such as:
- Employee attrition
- Investments and supply chain risk
- Credit risk management
Call now to discuss your particular case.